Terms of Service

We provide diagnosis and repair of household and light commercial appliances, including refrigerators, washers, dryers, ovens, dishwashers, microwaves, HVAC equipment, and similar units. Service is performed at the address you provide, by our employees or our authorized independent technicians.

• We provide an estimate before performing repair work. The estimate covers labor and the parts we identify as needed at the time of diagnosis.
• Additional parts or labor discovered during the repair will be communicated to you for approval before being added.
• A diagnostic fee may apply if you decline the repair after diagnosis. Where a diagnostic fee applies, the amount is disclosed before service begins.
• Payment is due upon completion of service unless we have agreed otherwise in writing.
• We accept the payment methods listed on our website. Card payments are processed by Stripe; you authorize us to charge the card you provide for the agreed amount.

We warrant our workmanship and the parts we install for the period stated on your invoice or, if no period is stated, for ninety (90) days for labor and thirty (30) days for parts from the date of completion (placeholder — confirm with shop). The warranty covers defects in workmanship and failure of installed parts under normal use. It does not cover:

• Damage from misuse, abuse, accident, or unauthorized modification
• Pre-existing conditions not addressed in the original repair
• Issues with parts of the appliance we did not service
• Acts of God, power surges, or external events

To make a warranty claim, contact us within the warranty period using the details in Section 12. We will, at our option, re-perform the work or refund the amount paid for the affected service.

• You may cancel or reschedule a booking at no charge up to two (2) hours before the scheduled arrival window.
• Last-minute cancellations and no-shows may be charged a service-call fee equal to the diagnostic fee, at our discretion.
• If we cancel or reschedule, we will provide as much notice as possible and waive any associated fees.

• Provide accurate information about the appliance and the problem
• Ensure an adult (18+) is present during service unless we have agreed otherwise
• Provide safe access to the appliance and surrounding work area
• Disclose any known hazards (gas leaks, electrical issues, water damage, pets) before service begins
• Promptly report any problem with our work for warranty consideration

To the maximum extent permitted by law, our total liability arising out of or related to these Terms or any service we perform shall not exceed the amount you paid us for the service giving rise to the claim. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of use, lost profits, lost data, or property damage outside the scope of the appliance we serviced. Some jurisdictions do not allow these limitations; in those jurisdictions, our liability is limited to the maximum permitted by law.

Each party will defend, indemnify, and hold harmless the other from claims arising out of its own negligence, willful misconduct, or breach of these Terms, subject to the limitations in Section 6. This obligation does not extend to claims caused by the indemnified party's own actions.

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding individual arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules. The arbitration shall be held in NC(or, if both parties agree, by video conference). The arbitrator's decision shall be final and may be entered as a judgment in any court of competent jurisdiction.

You and we each waive the right to bring any claim as a class action, collective action, or representative action. The arbitrator may not consolidate claims or preside over a class proceeding.

Notwithstanding the above: (a) either party may bring a small-claims-court action for individual disputes within that court's jurisdictional limits; (b) injunctive relief for intellectual-property claims or to enforce these Terms may be sought in court.

Right to opt out: You may opt out of this arbitration provision by sending written notice to the address in Section 12 within thirty (30) days of first agreeing to these Terms.

These Terms are governed by the laws of NC, excluding its conflict-of-law rules. The Federal Arbitration Act governs the arbitration provision in Section 8.

We may update these Terms from time to time. The “Last updated” date at the top reflects the latest revision. Significant changes will be communicated on our website. Continued use of our services after the effective date of any update constitutes acceptance.

These Terms (together with our Privacy Policy and any written estimates or invoices) constitute the entire agreement between you and us regarding our services. If any provision is held unenforceable, the remaining provisions remain in effect.