Terms of Service

We provide diagnosis and repair of household and light commercial appliances. See our home page or services list for the full set of categories we service. Service is performed at the address you provide, by our employees or our authorized independent technicians.

• We provide an estimate before performing repair work. The estimate covers labor and the parts we identify as needed at the time of diagnosis.
• Additional parts or labor discovered during the repair will be communicated to you for approval before being added.
• A diagnostic fee may apply if you decline the repair after diagnosis. Where a diagnostic fee applies, the amount is disclosed before service begins.
• Payment is due upon completion of service unless we have agreed otherwise in writing.
• We accept the payment methods listed on our website. Card payments are processed by Stripe; you authorize us to charge the card you provide for the agreed amount.

LIMITED WARRANTY. Pursuant to the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.), this is a Limited Warranty. We warrant our workmanship and the parts we install for three (3) months for parts and ninety (90) days for labor from the date of completion. The warranty covers defects in workmanship and failure of installed parts under normal use. It does not cover:

• Damage from misuse, abuse, accident, or unauthorized modification
• Pre-existing conditions not addressed in the original repair
• Issues with parts of the appliance we did not service
• Acts of God, power surges, or external events

To make a warranty claim, contact us within the warranty period using the details in Section 12. We will, at our option, re-perform the work or refund the amount paid for the affected service.

• You may cancel or reschedule a booking at no charge up to 24 hours before the scheduled arrival window.
• Last-minute cancellations and no-shows may be charged a service-call fee equal to the diagnostic fee, at our discretion.
• If we cancel or reschedule, we will provide as much notice as possible and waive any associated fees.

• Provide accurate information about the appliance and the problem
• Ensure an adult (18+) is present during service unless we have agreed otherwise
• Provide safe access to the appliance and surrounding work area
• Disclose any known hazards (gas leaks, electrical issues, water damage, pets) before service begins
• Promptly report any problem with our work for warranty consideration

To the maximum extent permitted by law, the total liability of us and our owners, employees, technicians, subcontractors, agents, and any persons performing services on our behalf, arising out of or related to these Terms or any service we perform, shall not exceed the amount you paid us for the service giving rise to the claim. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of use, lost profits, lost data, or property damage outside the scope of the appliance we serviced. Some jurisdictions do not allow these limitations; in those jurisdictions, our liability is limited to the maximum permitted by law.

Moving of appliances. You acknowledge that diagnosing or repairing an appliance may require us to move, pull out, or reposition it, and you consent to such movement. Even when reasonable care is taken, this may cause incidental damage to floors, walls, the exterior of the property, or the appliance itself, and you agree that we (including our subcontractors and persons performing services on our behalf) are not liable for such incidental damage.

Each party will defend, indemnify, and hold harmless the other from claims arising out of its own negligence, willful misconduct, or breach of these Terms, subject to the limitations in Section 6. This obligation does not extend to claims caused by the indemnified party's own actions.

To document service quality, train technicians, and support warranty claims, we may take photographs or video of the appliance, the work performed, model/serial information, and other relevant subjects (collectively, "Service Media"). Service Media will not capture identifiable images of persons, household interiors beyond the work area, or personal effects unless specifically required for the service.

Service Media may be retained by us for record-keeping, internal training, dispute resolution, and warranty support purposes. Service Media will not be sold, published, or shared with third parties without your separate written consent, except as required by law or by our insurance carrier in connection with a claim.

By accepting these Terms, you consent to the capture and retention of Service Media as described above. You may withdraw this consent at any time by emailing us at the address in Section 12; withdrawal does not affect Service Media already captured prior to withdrawal.

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding individual arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules. The arbitration shall be held in NC(or, if both parties agree, by video conference). The arbitrator's decision shall be final and may be entered as a judgment in any court of competent jurisdiction.

You and we each waive the right to bring any claim as a class action, collective action, or representative action. The arbitrator may not consolidate claims or preside over a class proceeding.

Notwithstanding the above: (a) either party may bring a small-claims-court action for individual disputes within that court's jurisdictional limits; (b) injunctive relief for intellectual-property claims or to enforce these Terms may be sought in court.

Right to opt out: You may opt out of this arbitration provision by sending written notice to the address in Section 12 within thirty (30) days of first agreeing to these Terms.

These Terms are governed by the laws of NC, excluding its conflict-of-law rules. The Federal Arbitration Act governs the arbitration provision in Section 8.

If you are a resident of a state that prohibits enforcement of choice-of-law provisions in consumer contracts, or whose consumer-protection statutes provide non-waivable rights, those state-law rights are not waived by this Section. To the extent a court determines that the law of your state of residence applies to a particular dispute, the parties consent to such application solely for that dispute, while preserving the remaining provisions of these Terms.

We may update these Terms from time to time. The “Last updated” date at the top reflects the latest revision. Significant changes will be communicated on our website. Continued use of our services after the effective date of any update constitutes acceptance.

These Terms (together with our Privacy Policy and any written estimates or invoices) constitute the entire agreement between you and us regarding our services. If any provision is held unenforceable, the remaining provisions remain in effect.

All manufacturer brand names, logos, model numbers, and trademarks referenced on this site — including but not limited to Sub-Zero®, Wolf®, Cove®, Viking®, Thermador®, Bosch®, Miele®, Whirlpool®, KitchenAid®, Maytag®, Amana®, Jenn-Air®, GE®, GE Profile®, GE Café®, GE Monogram®, Frigidaire®, Electrolux®, Samsung®, LG®, Kenmore®, Speed Queen®, Hoshizaki®, True®, Manitowoc®, Scotsman®, Marvel®, U-Line®, DCS®, and Fisher & Paykel® — are the property of their respective owners and are used solely for informational and identification purposes (nominative fair use under 15 U.S.C. § 1125 and applicable common law). Unless explicitly stated on a specific brand page that Fixit Appliance Repair holds a factory-authorized service designation for that brand, we are an independent appliance repair service and are not affiliated with, authorized by, sponsored by, or endorsed by any of the manufacturers listed above. Mention of any brand does not imply factory certification, OEM-warranty status, or manufacturer endorsement. For factory-authorized service status, contact the manufacturer directly.

By providing your phone number and opting in on our booking form, you consent to receive transactional SMS text messages from Fixit Appliance Repair — booking confirmations, appointment and technician-arrival updates, reminders, and service follow-ups — at the number you provide. Message frequency varies, typically up to 10 messages per service request. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help. Consent to receive SMS is not a condition of any purchase.

Your mobile opt-in information and SMS consent are not shared with, rented to, or sold to any third parties or affiliates for their marketing or promotional purposes. Your number is shared only with the SMS carrier and messaging platform that deliver these texts on our behalf, and only as needed to send the messages you requested. See our Privacy Policy for full details.